Last Updated: 4th March 2026
Welcome to ORRA (orrabrand.co.uk). ORRA LTD (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from), purchase our products, and tell you about your privacy rights and how the law protects you.
1. Who We Are
ORRA LTD is the controller and responsible for your personal data.
- Full Name of Legal Entity: ORRA LTD
- Company Registration Number: 16560029
- Email Address: onkarchavan92@gmail.com
- Registered Postal Address: Orra LTD, Suite A, 82 James Carter Road, Mildenhall, IP28 7DE
2. The Data We Collect About You
Personal data means any information about an individual from which that person can be identified. To operate our store and provide our products, we may collect, use, store, and transfer different kinds of personal data about you, including:
- Identity Data: Includes your first name, last name, and username or similar identifier (if you create an account).
- Contact Data: Includes your billing address, delivery address, email address, and telephone numbers.
- Financial Data: Includes your payment card details. (Note: We do not store your full credit card details on our servers; these are securely processed by our third-party payment gateways like Stripe or PayPal).
- Transaction Data: Includes details about payments to and from you and other details of products you have purchased from us.
- Technical Data: Includes your internet protocol (IP) address, browser type, time zone, and location data collected via cookies and similar technologies.
- Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.
3. How Is Your Personal Data Collected?
We use different methods to collect data from and about you, including:
- Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or purchasing products on our site. This includes data provided when you create an account, subscribe to our waitlist/newsletter, place an order, or contact customer support.
- Automated Technologies: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns by using cookies, server logs, and tracking pixels (such as the Meta Pixel or Google Analytics).
4. How We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data to:
- Process and deliver your order: Including managing payments, fees, and charges, and providing your Contact Data to our third-party fulfillment centers and couriers to ship your products.
- Manage our relationship with you: Notifying you about changes to our terms or privacy policy, or asking you to leave a review.
- Provide marketing: Delivering relevant website content, advertisements, and email newsletters to you (only if you have opted in).
- Improve our business: Using data analytics to improve our website, products, marketing, and customer experiences.
5. Disclosures of Your Personal Data
We do not sell your data. However, to fulfill your orders and run our business effectively, we may share your personal data with trusted third parties, including:
- Fulfillment & Logistics Partners: Third-party warehouses (3PLs) and couriers (e.g., Royal Mail, DPD) required to pick, pack, and deliver your orders.
- Payment Processors: Secure gateways (e.g., Stripe, PayPal, Apple Pay) to process your financial transactions.
- IT & Marketing Platforms: Service providers (e.g., WordPress, WooCommerce, Klaviyo, Mailchimp) who provide IT, system administration, and email marketing services.
- Advertising Networks: Platforms (e.g., Meta, Google) used to serve relevant ads and measure traffic.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. They are only permitted to process your personal data for specified purposes and in accordance with our strict instructions.
6. Data Security & Retention
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years for UK tax and accounting purposes.
7. Your Legal Rights
Under UK data protection laws, you have rights in relation to your personal data, including the right to:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to the processing of your personal data.
- Withdraw consent for marketing at any time.
If you wish to exercise any of these rights, please contact us at onkarchavan92@gmail.com. You also have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would appreciate the chance to deal with your concerns before you approach the ICO.